1. What is Damage protection [DP]
    Damage protection [DP] is an exclusive offer to Sangeetha customers, wherein Sangeetha customer is protected from 100% complete phone damages. Sangeetha shall provide immediate replacement for damaged handset with brand new sealed handset subject to DP conditions.
  2. What are the conditions for DP claim?
    Customer is eligible for complete 100% protection on the following condition.
  3. What are the pack rates for Price protection?
    Presently on all models, trial pack of 30 days PP is provided free of cost.
    1. Customer shall make a claim and return the handsets within coverage period.
    2. Box (with IMEI) and accessories mandatory.
    3. Customer shall produce invoice copy which should clearly mention Damage protection purchase as separate product.
    4. Customer shall produce ID proof to substantiate customer name and mobile number.
    5. Customer shall make payment for 50% of handset value as per original invoice.
  4. What are the various DP packs?
    1. 1 month pack [Trial pack] [Free]
    2. 3 month pack [Unavailable now]
    3. 6 month Pack [180 days from invoice date, including invoice date]
    4. 12 month Pack [365 days from invoice date, including invoice date]
  5. What are pack rate for DP?
    1. 1 month pack of 30 days is provided free of cost.
    2. Value of subscription for other pack shall be determined by Sangeetha. Refer below for rack rates for various dates.
  6. Is there any registration required to activate this policy?
    Yes, Registration is mandatory on “Sangeetha Care – Mobile APP” within 48Hours from the time of Invoice.
  7. Can customer purchase DP after invoice?
    No, DP can be purchased only on the same invoice.
  8. In case of Dead On Arrival [DOA] handsets, how does this policy transfers to new handset?
    Policy automatically transfers however customer shall
    1. furnish both original invoice and DOA replacement invoice to avail the benefit of this policy.
    2. ensure all details as mentioned below are same between invoice for first handset and delivery challan for second handset.
      • Customer name & mobile number
      • Models & colour.
    3. ensure to update new handset details in Sangeetha care mobile application within 48 hours of second phone activation.
  9. Which are the brands covered under this policy?
    All smart phone brands are covered under this policy except Apple and EOL models as specified by Sangeetha team.
  10. What does customer get out of his 50 % payment on invoice value against his DP claim?
    Customer will get new handset of the same model and brand as replacement.
  11. What is the timeline for customer to utilize the claim value?
    1. Customer has to utilize claim on the same day.
    2. In case of non-availability of models in that store, then the same model shall be made available within 3 working days.
    3. In case of further delay, alternative model shall be arranged.
  12. Can a customer avail both Damage protection and price protection, if he has purchased both?
    Yes, customer can avail both Damage protection & price protection*.
  13. Can a customer avail both assured buy back and damage protection, if he has purchased both?
    No customer cannot avail both assured buy back and damage protection because if handsets are replaced under AB claim/damaged protection claim, such handset cannot have any offers associated with it.
  14. What are the offers applicable on DP handset?
    No offers will be applicable on DP handset.
  15. In case the handset is purchased under cashback offer, then on what value is % calculated?
    In cashback cases % is calculated excluding the cash back. Same applies to advance cashback as well.
  16. Is this Damage protection pack applicable on discounted invoice?
    Yes, DP pack is applicable on discounted invoice provided, DP is purchased with additional payment. On discounted invoice, trial pack will not be applicable.
  17. If the handset is operated by non-authorized service center, is the offer applicable?
    No offer will be applicable, if the handset is operated by non-authorized service center.
  18. Can a customer purchase any handset lesser than the approved DP Claim?
    No, he cannot purchase any other handset but in case, Sangeetha team is unable to provide replacement to the model, then model selected (by backend) will be considered as final. Differential amount to be raised as second receipt. [VRV]
  19. Can customer claim DP without accessories & Box?
    Yes, customer can claim by returning the accessories from the new box (i.e. replaced handset box) however old handset box is mandatory.
  20. Can customer take any model as replacement?
    No, only same model. Only in case of non-availability of same model, then equivalent model will be issued as replacement.
  21. Can customer take any colour?
    No.
  22. If the damaged model is not available then what is the option for customer?
    Equivalent model will be arranged by the backend within 3 working days, else alternative model shall be given on 3rd day. Under no circumstance, it will not exceed 3 working days.
  23. If there is any variation in the prices then will customer get settlement as per the invoice or the present rate?
    Settlement will be as per the invoice.
  24. What if customer wants to repair his handset and does not want replacement?
    No, DP does not cover repairs.
  25. Will customer get cash settlement for any DP pack?
    No cash settlements.
  26. Should customer visit the same store of purchase to claim DP?
    No, customer can apply claim through Sangeetha care app and visit any nearest Sangeetha store to get replacement.
  27. If customer sells his handset to a second party with Sangeetha invoice, will he be eligible to claim DP?
    No
  28. On what amount will customer pay GST?
    GST will be paid on the receipt value.
  29. Is there any time limit to take replacement after applying the claim?
    Yes, Customer should visit any of nearest Sangeetha store within 48 hours after generation of Claim ID.
  1. Same model, same colour will be replaced,
  2. Customer shall pay 50% of invoice value as customer payment value for the claim [GST Applicable],
  3. Things mandatory to get claim approved:
    • Box with IMEI Details
    • Accessories as received in original kit
    • Original Invoice
    • Customer ID proof where details matching as per Invoice
  4. Applicability condition
    • 1m DP, only if non-discounted purchase.
    • Registered in the app within 48 hours from the time of Invoice.
    • All Brand Smart Phones are eligible except Apple.
  5. Claim conditions
    • Claimed within coverage period
    • Registered & verified customers only
Detailed / Additional Terms and Conditions:
  1. The Sangeetha Damage Protection [DP] Offer (‘Offer’) is an exclusive offer to Sangeetha customer, wherein Sangeetha assures customer for replacing the same handset model with new at 50% price(GST applicable).
  2. Upon subscribing to the Offer, the customer can enjoy Damage Protection Service at 50% price on Invoice value.
  3. Sangeetha customer may subscribe to the Offer at the time of billing of Invoice by selecting desired offer pack.
  4. The benefits of the offer limited to the subscription period. It shall not be extended for further period.
  5. The Damage Protection is not covered for Apple Brand.
  6. The value of subscription shall be pre-determined by Sangeetha.
  7. The subscription details shall reflect in the Invoice.
  8. The Customer needs to register in Sangeetha Care Application within 48 hours from the time of purchase to avail the benefits of this offer.
  9. In the event a subscriber to the Offer wishes to claim for accidental damage to the device, they may do so via Sangeetha Care mobile application only.
  10. The customer registered under Sangeetha Care Application and verified customer shall only be eligible for claims.
  11. Customer can claim only once per the offer period. Claims can be settled on the same day. In case of non-availability of same model claims shall be settled within 3 working days otherwise alternative model shall be arranged.
  12. Change of handset model shall not be permissible. The Customer shall be replaced with the same model only.
  13. Accidental Damage means all kind physical damage to the mobile handset.
  14. These Terms and Conditions shall constitute an agreement between Sangeetha and each customer and by subscribing to the Offer, customer confirms the provisions of the same and accepts the same as binding upon them.
  15. Sangeetha will be entitled to postpone, suspend, modify or cancel the Offer or any aspect thereof, across the entire territories of service or any part thereof, at any time with or without notice, for any reason, including, but not limited to, acts of God, force majeure, technical difficulties, or any other reasons beyond Sangeetha’s reasonable control. If Sangeetha suspends or cancels the Offer, all aspects of the Offer shall be null and void. Sangeetha will not be liable to compensate any customer for any postponement or cancellation or for any reason directly or indirectly arising out of this Offer.
  16. The Customer shall act in a bona fide manner to make a claim.
  17. Please note that the statements in these terms and conditions do not constitute any general representation from Sangeetha regarding Sangeetha's services or its availability.
  18. Any dispute or claim (contractual or non-contractual) arising out of or in relation to this agreement, including disputes as to its formation, will be governed by and construed in accordance with Indian laws. Subject to the point above, Sangeetha and the customer submit to the exclusive jurisdiction of Courts at Bangalore alone.
  19. The Terms and conditions mention here-in are pertain to device damage protection only, under the Sangeetha Damage Protection Plan as provided and Managed by Sangeetha Mobiles Pvt. Ltd. “Sangeetha”.
  20. Customer acknowledges the receipt of the Terms and the Plan Terms, as applicable and agrees to be fully bound by the Terms and the relevant Plan Terms. In the event, the Customer avails benefit under any of the Plan Terms or lodges a claim, the Customer shall deemed to have accepted the Terms unconditionally.
  21. Customer shall be shown Agreed Value at the time of subscribing to the Plan. This shall be accepted by the Customer prior to subscribing the Plan and shall not be changed at a later date under any circumstances
  22. Further, the Customer has and hereby consents to allow the use of the Personal Information by Sangeetha for the purposes of providing the various services under the Plan(s) offered by Sangeetha. Sangeetha respects the privacy of the Customer and the confidentiality of Customer’s Personal Information so collected by Sangeetha by itself or on its behalf and shall take all reasonable steps to protect it and maintain its confidentiality.
  23. The Customer also hereby consents to the Personal Information being disclosed by Sangeetha if required by law.
  24. Customer failed to meet the Terms and/or the Plan Terms, or to act in good faith, openly, honestly and in a bona fide manner towards Sangeetha including by providing false or inaccurate information shall not be eligible for claim.
  25. The Customer expressly and without limitation, consents to Sangeetha for recording phone calls between the Customer and Sangeetha on the helpline numbers set out in the relevant Plan Terms in order for Sangeetha to inter alia (i) provide a record of the instructions received from the Customer, (ii) allow itself to monitor quality standards, (iii) training purposes, and (iv) abide legal and regulatory requirements.
  26. The Customer shall take all reasonable precautions for the safety and protection of the mobile handset at all times.
  27. Damage caused through liquid logging is not covered under Damage Protection.
  28. Loss of mobile handset resulting from or caused by theft, or attempted theft from unlocked vehicles or rooms shall not be covered under this plan.
  29. Any type of cosmetic damages like scratches, chipping of paint, minor dents and bents not affecting the performance and usability of the device is not covered under this plan.
  30. Sangeetha shall not be liable for any incidental, consequential, exemplary, special or indirect damages (including, but not limited to, loss of profits, revenues, data and/or use) to the customer. Sangeetha disclaims all implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Sangeetha’ s total liability to the customer under the Terms and/or the relevant Plan Terms shall not exceed the Plan Fee.
  31. Sangeetha collectively reserves the right to amend the Terms and/or the Plan Terms and/or the features or pricing of the Plans.
  32. For any customer queries please call 080-49397000 write in to us at support@sangeethamobiles.com.
  1. Activation process:
    1. Customer registration: Customer shall register himself into “Sangeetha Care” mobile application immediately after purchase.
    2. Phone registration: Customer shall click on “Add a phone” option and update the details as per invoice immediately after invoice.
    3. Maximum timeline for registration is 48 hours from the time of invoice. Post such timeline, customer cannot register and thus shall not be eligible for benefits.
    4. Post Phone registration, details shall be verified with internal data and confirm the registration as “Verified registration”.
    5. In case of any discrepancies on the above, customer shall contact the customer care within 48 hours and resolve such discrepancies.
  2. Claim process:
    1. Customer shall click on “Make a claim” option on Sangeetha care app. Customer shall be entitled to make a claim either in his own device or any other devices. He can also log into web portal with same credentials for claim.
    2. Customer shall update the details as required in Make a claim form. Post submission of the form, claim submission number shall be given on the App. This will also be sent on customer’s registered mobile number.
    3. Customer can visit any Sangeetha showroom and communicate the claim submission number to the store personnel. Customer makes the differential payment.
    4. Store personnel then physically inspects the phone & others vis-à-vis claim form filed and confirm the accuracy by submitting claim once again.
    5. Sangeetha backend team shall verify the claim and approve the claim immediately.
    6. Customer shall collect new sealed handset of the same model. Customer also is furnished receipt copy and delivery challan for such handset.
    7. Customer can provide feedback by registering the same on new handset thus given.
  1. Customer and Handset to be registered in “Sangeetha Care – Mobile APP” within 48 Hours of invoice.
  2. Details mentioned in App should be same as per invoice, since the same will be validated for claim eligibility.
  3. Customer name in invoice should be same as per Govt. issued ID Proof.
  4. Customer should make a claim within validity period, else claim is not eligible.
  5. Original Invoice Copy to be maintained for reference.
  6. Valid customer ID Proof to be submitted at the time of claim (as per point 3 referred above).
  7. Damaged Handset to be submitted.
  8. Box with IMEI Details along with accessories.
  • Claim intimation to be done within 48 hours from the time of theft.
  • Mention in Brief description of incident (with complete information and explained theft in detail).
  • Claim to submit with below details/documents within 7days from the time of Claim Intimation for further process.
    1. Copy of written complaint submitted to Police station.
    2. Copy of Police FIR/CSR (Complaint should be filed within 48 hours of theft)
    3. Copy of SIM Blocking Proof (within 24 hours)
    4. Specimen Signature ID Proof ( DL/PAN Card/Passport)
    5. If SIM is registered other than insured (Father/mother/husband/wife), then customers should submit ID proof of the SIM owner along with relationship establishing document as proof (Marriage Certificate, Ration Card, Etc.)

A digital mobile phone/tablet (excluding charger, battery on stand-alone basis and all other accessories) as evidenced by relevant proof of purchase, provided that it has legal IMEI (International Mobile Equipment Identity) Identification / Serial Number and it is fitted and used with a SIM Card(being a card or medium carrying the Owners identity, use of which in conjunction with the Equipment and enables calls to be charged to the Owner's account) issued to the Owner/Owner's spouse/ Owners dependent children; from the time the Owner legally purchased the phone for valid consideration and at the same time opted to be covered under the scheme of THEFT PROTECTION.

  • In the event of any THEFT which might give rise to a claim under the SWIFT THEFT PROTETION PLAN you shall:
  • Notify Sangeetha mobiles Pvt. Ltd through APP/Web. as soon as possible [ within 24 hours]
  • Provide all information and documentary evidence with respect to the claim as Sangeetha Mobiles Pvt. Ltd. may reasonably require, box & accessories are mandatory.
    • Note: Customers should surrender box and accessories with above details to get claim once it approved.
    Main Exclusion under THEFT PROTECTION PLAN:
  • Willful act or willful neglect or gross negligence of the customer Theft, when kept in two wheeler
  • The liability of the Company shall in no case exceed 50% of the cost the phone.
  • PROTECTION PLAN Excess: 1% of the Cost of the phone Subject to Minimum of Rs. 250/- (Amount will be deducted in Claim Amount)
  • The claim settlement in case of Total loss will be done by Sangeetha Mobile Gift Voucher/Credit Note Maximum of 1 claim allowed under the program up to the limit of the 50% of the cost of the phone during 365 day period from the date of invoice.
  1. What is Assured Buy Back [AB]?
    Assured Buy Back [AB] is an exclusive offer to Sangeetha customers, wherein Sangeetha Assures customer for buy back at agreed rate.
  2. What is the value of buy back?
    80% within 30 days [Coverage period]
    50% from 31st day to 365th day [Extended Coverage period]
  3. What are the conditions for AB?
    1. Customer shall return the handsets within coverage period.
    2. Handset shall not be damaged in any aspect. Even single scratch shall not accepted. Dent/bend of any kind shall not be accepted.
    3. Box with IMEI detail and accessories mandatory.
    4. Customer shall produce invoice copy which should clearly mention assured buyback purchase.
    5. Customer shall produce ID proof to substantiate customer name and mobile number.
    Additional conditions for 80%
    For claims within 30 days, customer shall produce all packing materials/user’s manual etc.
  4. What if customer does not have users-manual/packing materials?
    In case, customer is unable to provide users-manual/packing materials, He shall be entitled for 50% value.
  5. Both 80% and 50% is calculated on what value?
    Both 80% and 50% is calculated on current price [CP]. Customer can ask for stores to provide Quotation for current price.
  6. Is there any registration requirement to activate this policy?
    Registration is not required. Upon mentioning of assured buy back item on invoice is good enough.
  7. Can customer purchase AB after invoice?
    No, AB can be purchased only against invoice. In case of certain special approval during campaign period, then with such written email approval, such cases can be taken separately. Presently, no such approval is given.
  8. In case of DOA handsets, how does this policy transfers to new handset?
    Policy transfer is not required however customer shall furnish both original invoice and DOA replacement invoice to avail the benefit of the policy. Customer shall ensure all Details of both invoices are same. That is, same customer name, same models with colour.
  9. What are brands covered under this policy?
    All smart phones under the below brand, Samsung, Oppo, Apple, Vivo, Xiaomi, Google, Motorola, Lenovo, Nokia, Gionee, LG. WEF: 23/12/2018 – Google, Lenovo, Gionee & LG Brands Withdrawn from AB Claims Honor Brand is applicable for AB Claims from 23/12/2018.
  10. What is price for assured buy back?
    Assured buy back rate is at Rs 249 +GST @ 18% = 294/-
  11. In case the handset is purchased under cashback offer, then on what value is % calculated?
    In case of cashback cases % is calculated excluding the cash back amount.
  12. On what basis are the AB Claim Amount is calculated?
    AB is claimed on current price [APX Price on claim date].
    Ex: If customer has purchased handset at Rs 11,200/- [Handset value of 10,000 + GST of 1200] on 20th Oct, 2017. Claim is made on 15th Nov, 2017, then Quotation for same model on 15th Nov, 2017 is Rs 11,200/-. He wants to purchase Handset value Rs16,800/- [Handset value of 15,000 + GST of 1800], then claim value would be Rs 8,960/- [80% of quotation value of 11,200/-] and balance receipt value would be Rs 7,840/- [16,800 - 8,960]
  13. What can customer buy out of assured buyback value?
    Customer can buy mobile, Accessories or anything else available at Sangeetha provided everything is billed in the same invoice.
  14. What is timeline for customer to utilize the claim value?hat is timeline for customer to utilize the claim value?
    Customer has to utilize claim on the same day. In case of non-availability of models, then VAS backend shall ensure handset is given to customer within 3 working days, else alternative model shall be arranged.
  15. Can a customer avail both assured buy back and price protection?
    Yes, customer can avail both assured buy back & price protection. However 80%/50% of model’s current price
  16. Can a customer avail both assured buy back and damage protection?
    No customer cannot avail both assured buy back and damage protection because if handsets are replaced under AB claim/damaged protection claim, such handset cannot have any offers associated with it.
  17. What are the offers applicable on assured buy back handset?
    No offers will be applicable on assured buy back handset.
  18. Is this offer applicable on discounted invoice?
    If the invoice is discounted, then AB is not applicable on those invoices.
  19. If the handset is operated by non-authorized service centre, is the offer applicable?
    No offer will be applicable, if the handset is operated by non-authorized service centre.
  20. Can a Customer club two AB claim for his 2nd Purchase?
    Yes he can club two AB claim for 2nd Purchase, However both AB claim should be on the same date.
  21. Can a Customer claim AB in any of the Sangeetha Stores?
    Yes, He can claim in any of Sangeetha Stores
  22. Can the claim amount of 80% or 50% refunded in cash?
    No cash can be refunded in any of the cases.
  23. What is quotation 1?
    Quotation 1 is customer’s old handset value as per the APX on the day he submits the claim at store.
  24. What is quotation 2?
    Quotation 2 is customer’s new handset value that he will be purchasing against AB claim.
  25. What all dates should be same in case of AB?
    1. Both Quotations dates,
    2. Sales Return date and
    3. ARV date.
  26. What are documentation to be given to the customer?
    Stores should ensure these documents are printed and given to customer
    1. Original invoice at the time of sales
    2. SR voucher at the time of claim
    3. Receipt voucher for collecting receipt
    4. Sales DC of new handset.
  27. Can a customer purchase any handset lesser than the approved AB Claim?
    Yes, he can purchase but the difference will not be refunded.
  28. Can a customer purchase more than one item with the approved AB?
    Yes, provided all is billed in the same bill on the same day.
  29. Can a customer upgrade the device with the approved AB claim?
    Yes, customer can upgrade to any brand or model.
  30. Yes, customer can upgrade to any brand or model.
    Sales Return Date.
  1. Invoice to be registered in Sangeetha care APP with 48 Hours of the Invoice date/time.
  2. Invoice to be tagged with AB Pack along with Handset on same Invoice.
  3. Customer should submit original invoice, Box with IMEI Details and accessories.
  4. Packing materials, User Manual are mandatory for all 80% Claims.
  5. Handset should be clean with zero scratches and dent to get claim.
  6. To be claimed within Validity period.
  1. Activation process:
    1. Customer registration: Customer shall register himself into “Sangeetha Care” mobile application immediately after purchase.
    2. Phone registration: Customer shall click on “Add a phone” option and update the details as per invoice immediately after invoice.
    3. Maximum timeline for registration is 48 hours from the time of invoice. Post such timeline, customer cannot register and thus shall not be eligible for benefits.
    4. Post Phone registration, details shall be verified with internal data and confirm the registration as “Verified registration”.
    5. In case of any discrepancies on the above, customer shall contact the customer care within 48 hours and resolve such discrepancies.
  2. Claim process:
    1. Customer shall click on “Make a claim” option on Sangeetha care app. Customer shall be entitled to make a claim either in his own device or any other devices. He can also log into web portal with same credentials for claim.
    2. Customer shall update the details as required in Make a claim form. Post submission of the form, claim submission number shall be given on the App. This will also be sent on customer’s registered mobile number.
    3. Customer can visit any Sangeetha showroom and communicate the claim submission number to the store personnel. Customer makes the differential payment.
    4. Store personnel then physically inspects the phone & others vis-à-vis claim form filed and confirm the accuracy by submitting claim once again.
    5. Sangeetha backend team shall verify the claim and approve the claim immediately.
    6. Customer shall collect new sealed handset of the same model. Customer also is furnished receipt copy and delivery challan for such handset.
    7. Customer can provide feedback by registering the same on new handset thus given.
  1. Price drop will be considered only on official mail confirmation from Brand.
  2. Sellout scheme and other Special Offer selling prices will not be considered as price drop.
  3. Redemption details (Unique code) will be provided only to registered customer details.
  4. Redemption Code to be utilized within the validity period given.
  5. Code to be utilized only by the purchaser with a valid ID Proof as per Invoice.
  6. Can Purchase any Product using the redemption code at any of our Sangeetha outlet.
  7. If other VAS Claim like DP, AB/TP claimed on same IMEI No, Then That IMEI will not be eligible for PP.
  8. No Offers will be applicable on the product purchased using PP Codes.
  1. Full 100% cash back is on handset value excluding GST.
  2. Full 100% cashback is applicable on Smartphones and Tablets above 5k.
  3. Full 100% cashback is not applicable on Apple, Samsungphones, RedmiNoteSPro, RedmiY2 and redmi 5A handsets.
  4. One customer (identifiedonmobilenumber) will be eligible for only one cashback.
  5. Full 100% cashback has to redeem as per schedule,else it will be lapsed.
  6. Maximum cashback value is 10% of the redemption invoice value excluding GST.
  7. Cashback can be availed either in customer name or his reference.
  8. Single redemption for each cashback installment,Balance of any part redemption will not be carried forward or cannot be usedby anyothers.
  9. Customer has to signup and register in Sangeethaapp for availing the Full 100% cashback within the end of sameday of purchase.
  10. Redemption is applicable on all brands exceptapple, Samsungmobiles, redmiNoteSpro, RedmiY2 and Redmi 5A handsets.
  11. Cashback is applicable on all types of payment(Cash,CardandFinance).
  12. VAS benefits shall be over and above cashback value.
  13. Cashback coupon codes cannot be exchanged to cash form.
  14. Sangeethamobiles is not responsible if wrong product selected at the time of redemption in Sangeetha app.
  15. Cashback is applicable for ACI/ARl/ONI series invoice only.

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