All the Things you Need to Know about Sangeetha Mobiles
Sangeetha mobiles has a turnover of five hundred crores. This company is based at Bangalore, India that deals into retail business of smart phones, mobile phones and tablets. The company has gained the trust and confidence of more than seven million satisfied customers till date with an ever increasing numbers attracting around seventy thousands customers every month.
Foundation of Sangeetha Mobiles
Sangeetha mobiles was started way back in the year 1974 by Mr. Narayana as a small music-store named Sangeetha. Mr. Narayana is the great person who has been the founder and chairman of the company. Son of the chairman, Mr. Subhash Chandra joined the music store after 8 years of its establishment and gave it a high flight with his talented entrepreneurial skills.
Sangeetha mobiles started the mobile-retailing business right after the wave of economic liberalization hit the country. As the policies opened up, cellular services started their operation in the country and opened a new opportunity for the company. The company understood the direction of the market and jumped into the mobile-retailing industry. This enthusiastic zeal of expansion along with the trust of customers made them the first Indian company to mark their presence in the mobile retail industry.
Sangeetha is a derivative from a word Sangeet that means music in many Indian languages. The punch line of the company has been – Pioneer then, leader now.
Customer is the King
The retail company of Sangeetha mobiles is highly customer centric carrying the deep in-thoughts of returning back the best value to customer’s money. The company strongly believes that Customer is Really Everything.
Business Model of Sangeetha Mobiles
The entrepreneurial skills of the company has helped them to expand their business with a total of one hundred and eighty outlets across India, which is still expanding. The company has a proven model wherein they invite applications from Franchises and business associates to become a part of this big company. The company aims at reaching every nook and corner of the country, however far and remote the area may be located. They have a long term objective of pan India presence.
Services at Sangeetha Mobiles
Sangeetha mobiles boasts a long chain of more than one hundred and eighty physical stores all over India along with its strong online presence in the web world. A customer can place an order on their official website and get the phone delivered at their door step without any extra shipping charges levied on them. Timely delivery of orders is insured as the company has official tie up with DTDC and Quantium logistic services.
The company has a rich inventory of almost all brands and makes of phones available in the market. Their inventory includes all the popular brands including Nokia, Samsung, Apple iPhone, Sony Ericsson, Motorola, Macromax and many more. It has wide range in terms of pricing availability too. They cater the customers from different strata of the society, whether looking for a cheap phone or an expensive one, there is always a phone for everyone who walks in the store.
Apart from selling the phones, company also deals in offering the insurance services for mobile phones. To save the customers from the risk of theft or any other unforeseen events, the phones could be insured against any losses. Another flower in their bouquet of services is repairing services known as Sangeetha Delight.
The company has launched an initiative, unique in its type where a customer can take the membership of Sangeetha Delight against a payment of nominal charge. Once the customer’s phone is insured for repair, the customer just needs to place a call. The company offers free pick up and drop facility for phone servicing through authorized service centers.
Sangeetha mobiles accepts several mode of payment from the customers placing online order through their official website. The customers can make payment through Debit Card, Credit Card, Internet Banking, monthly EMIs or even Cash on Delivery. The company accepts all the debit cards powered by Maestro, MasterCard and Visa Cards. The company also allows the online customers to make payment directly through their bank accounts using Internet banking feature. They accept the payments from almost all the leading banking institutions of India. The customer can also avail the facility of Cash on Delivery wherein the customer is powered to make the payment only at the time of delivery of the product at their doorstep.
Awards won by Sangeetha Mobiles
Sangeetha Mobiles has earned several awards as a token of of appreciation for their enthusiastic zeal in business and industry. To name a few would include the Franchise-India Regional-Retailer of the Year 2011 and 2012, Economic-Times Retail-Award for Excellence in customer service 2011, India’s Number One Retail-chain for Tata Docomo in 2012 for being able to sell the highest-number of Tata Photon and India’s Number One Retailer for HTC for June 2012 for being able to sell the highest-number of mobile handsets.
Business Ethics at Sangeetha Mobiles
The huge expansion plans has in no way given any reasons for the company to compromise on their business ethics. The company bestows strong belief of trust between them and their customers. It is the trust-factor that has made this company reach such great heights in such a short span of time. Trust exists even amongst the members of this great family business that have them committed themselves to this family business. Irrespective of how big or large the company grows, it shall remain a family business always.
With such long term commitments and noble cause, a customer is absolutely the king. The value that Sangeetha mobiles provides to its customers is impeccable. It’s not only about selling or buying but it is all about building relationships, building trust and having that bond between customer and company benefit each other simultaneously. It is dual bond that keeps both of them tied to each other. No doubt, a customer is not a customer with Sangeetha mobiles but a family member.